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Payment
All payments are made through a secure provider, Stripe. This accepts all major debit/credit cards including Visa, Mastercard and
American Express.
Delivery
All pyjamas, gowns and jackets have a turn around of 3-4 weeks.
Acrylic signage and packages have a 6-8 week turn around time.
Please bare this in mind when placing an order.
Occasionally we are able to shorten this turn around for orders required sooner.
Please contact us to ensure we have time to accommodate short turn around orders.
We must be notified within 24 hours that you need your order quicker. If we are made aware within the 24 hours, and unable to meet the time scale needed a full refund will be sent. Refunds will not be given after this time due to ordering materials required for your order.
Orders are sent using Royal Mail. Acrylic signage and larger orders, are sent using a courier service.
Usually this is TNT or FedEx, but is subject to change.
Returns
Due to the nature of personalised items, refunds are not given on these personalised products. In the unlikely case of your order arriving broken, please email as soon as received so we are able to issue a replacement for you.
Spelling mistakes can happen, although we try to ensure they don’t one may slip through once in a blue moon.
If the order is spelt incorrectly on our behalf the order will be rectified/replaced. If the order is spelt incorrectly on the order form provided you will be required to re-order your item and pay for a replacement.