All payments are made through a secure provider, Stripe. This accepts all major debit/credit cards including Visa, Mastercard and

American Express.


Unless stated, all items are handmade to order, therefore a turn around time of ten working days is required during busier periods, plus delivery time. When placing the order, please ensure you choose the correct delivery method for the turn around required.

If your order is needed within this ten working day period, please email ( once the order is placed to ensure your order is able to be fulfilled. If unable to meet your request, you will be notified and the order will be refunded and the order will be cancelled.

Orders are sent using Royal Mail, or for larger orders, these are sent using a courier service.


Due to the nature of personalised items, refunds are not given on these personalised products. In the unlikely case of your order arriving broken, please email as soon as received so we are able to issue a replacement for you. (

Spelling mistakes can happen, although we try to ensure they don’t one may slip through once in a blue moon. If the order is spelt incorrectly on our behalf the order will be replaced immediately. If the order is spelt incorrectly on the order form provided you will be required to re-order your item and pay for a replacement.