frequently asked questions
Do you offer custom orders?
The answer is YES! Bespoke is our speciality, and actually is what we make the most of. To enquire, please contact us via email – email@example.com or use the submission form on our website.
I’ve made a mistake on an order I have just placed! What can I do?
Please contact us as soon as you’ve realised the mistake has been made. In order to rectify, we must be notified within a few hours, to ensure your order hasn’t already been started.
How do I contact you, I have a question regarding my order/a potential order?
Please contact us via email – firstname.lastname@example.org or use the submission form on the website. Please ensure you leave your real email address so we are able to reply back to you. We promise to never spam you!
I’ve emailed you on Facebook/ direct messaged you on Instagram but haven’t had a reply…
As our automated message mentions on Facebook messenger, we do not respond to Facebook messages, which is the same over on Instagram. We prefer to stick to emails, therefore we can keep all orders ad enquiries in one place. This saves any orders/enquiries/changes to orders getting lost!
I’m local to you, and would like to save on delivery costs, do you offer collection?
I’m based in the GL1 postcode area of Kingsholm, and do offer collections. This option is available at the postage section on the checkout page. Once your order is ready to collect, you’ll receive an email.
I would love to place an order for the gowns/signs/PJs/jackets but I don’t require it for a wedding. Do you only offer these items for weddings?
Absolutely not! Every single on of our items are designed to order, therefore all wording/themes can be changed to suit the requirement perfectly. Whether you’d like a pricing list for your salon on acrylic, or a luxury gown for yourself at home. We’re here to make those dreams a reality.
I’ve been waiting a little while for my order now, where is it?
All pyjamas, gowns and jackets have a turn around of 3-4 weeks. Please bare this in mind when placing an order. If you require your order within this time frame, once your order is placed please contact us so we are able to ensure we are able to fulfill this for you. If unable to do so we will be able to refund the order. We will only be able to refund orders placed within 24hrs, as after this time, your PJs have already been ordered for production, therefore a refund is not possible.
Acrylic signs have a 3 week turn around time. Acrylic packages have a 6-8 week turn around time. Please ensure you are happy with this turn around when placing the order. Occasionally we are able to shorten this turn around for orders required sooner.
Uniform has a 2 week turn around time.
Please contact us to ensure we have time to accommodate short turn around orders.
How do you send my order?
Orders are sent using Royal Mail. Acrylic signage and larger orders, are sent using a courier service. Usually this is TNT / DPD / FedEx, but is subject to change.
How do you take payment?
We take payment upfront on all orders. Please note we do not start on orders until the full payment is received.
All payments are made on our website, through a secure provider, Stripe. This accepts all major debit/credit cards including Visa, Mastercard and
Do you accept returns?
Due to the nature of personalised items, refunds are not given on these personalised products. In the unlikely case of your order arriving broken, please email as soon as received so we are able to issue a replacement for you. ( email@example.com )
Spelling mistakes can happen, although we do everything to ensure they don’t - one may slip through once in a blue moon.
If the order is spelt incorrectly on our behalf the order will be replaced. If the order is spelt incorrectly on the order form provided you will be required to re-order your item and pay for a replacement.