Just a quick question...
I would love to place an order for the gowns/signs/PJs/jackets but I don’t require it for a wedding.
Do you only offer these items for weddings?
Absolutely not! Every single on of our items are designed to order, therefore all wording/themes can be changed to suit the requirement perfectly. Whether you’d like a pricing list for your salon on acrylic, or a luxury gown for yourself at home. We’re here to make those dreams a reality.
I have a question about my order/a potential order, how can I contact you?
Please contact us via email – email@example.com or use the submission form on the homepage or contact page of the website. Please ensure you leave your real email address so we are able to reply back to you. We never spam you, or contact you unless it is regarding your order.
I’ve made a mistake on an order I have just placed! What can I do?
Please contact us as soon as you’ve realised the mistake has been made. Our email is – firstname.lastname@example.org In order to rectify, we must be notified within a few hours, to ensure your order hasn’t already been started. Please be aware that refunds / replacements for free are not available on items that have been spelt in error on the customers behalf. We are only able to replace for free if the mistake is by us.
I’ve been waiting a little while for my order now, where is it?
Please refer to the Payment, Delivery and Returns page for all turn around times. If you have been waiting longer than these stated times, please email where we can update your on your order.
I’ve emailed you on Facebook/ direct messaged you on Instagram but haven’t had a reply…
As our automated message mentions on Facebook messenger, we do not respond to Facebook messages, which is the same over on Instagram. We prefer to stick to emails, therefore we can keep all orders ad enquiries in one place. This saves any orders/enquiries/changes to orders getting lost!
I can’t see the item I’d like you to make on your website, but would love to see if you’re able to make it for me. Do you offer custom orders?
The answer is YES! Bespoke is our speciality, and actually is what we make the most of. Whether you're looking for a rustic wooden sign for your baby shower or a or an acrylic beauty salon price list, we would love to work with you! To enquire, please contact us via email – email@example.com or use the submission form on the homepage or contact page of the website. Please ensure you leave your real email address so we are able to reply back to you.
I’m local to you, and would like to save on delivery costs, do you offer collection?
I’m based in the GL1 postcode area of Kingsholm, and do offer collections. This option is available at the postage section on the checkout page. Once your order is ready to collect, you’ll receive an email.