I have a question about my order/a potential order, how can I contact you?
Please contact us via email – firstname.lastname@example.org or use the submission form on the homepage of the website. Please ensure you leave your real email address so we are able to reply back to you.
I’ve made a mistake on an order I have just placed! What can I do?
Please contact us as soon as you’ve realised the mistake has been made. In order to rectify, we must be notified within a few hours, to ensure your order hasn’t already been started.
I’ve been waiting a little while for my order now, where is it?
During busy periods, orders take a max turn around time of 10 working days (this excludes weekends) plus your chosen delivery method. A few items have a slightly longer turn around time, due to getting them manufactured to order. These items tell you so in the descriptions.
I’ve emailed you on Facebook/ direct messaged you on Instagram but haven’t had a reply…
As our automated message mentions on facebook messenger, we do not respond to Facebook messages, which is the same over on Instagram. We prefer to stick to emails, therefore we can keep all orders ad enquiries in one place.
I can’t see the item I’d like you to make on your website, but would love to see if you’re able to make it for me. Do you offer custom orders?
The answer is YES! Bespoke is our speciality, and actually is what we make the most of. To enquire, please contact us via email – email@example.com or use the submission form on the homepage of the website. Please ensure you leave your real email address so we are able to reply back to you.
I’m local to you, and would like to save on delivery costs, do you offer collection?
I’m based in the GL1 postcode area, and do offer collections. This option is available at the postage section on the checkout page. Once your order is ready to collect, you’ll receive an email.